Owner attitude!

Think as if you OWN the work place, and see the magic unfold.

I was speaking at the Taj Hotel in Calcutta for the Young Presidents Organization. This was after a hectic trip from Mumbai, Hyderabad and Delhi, so I went for a foot massage before my speech. When I asked my attendant some questions about the hotel, he gave me a response that I would expect from the owner of the hotel. He told me how Taj Hotel began, what kind of training he was provided, how many employees worked there, and the names of all the leaders at the hotel. Amazing! In most Taj Hotels I have been to in India, I have received a similar treatment. No wonder they charge a high rate, yet people go there again and again. I will go back too.

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