
Secret Sauce: Pour a Little More into Your Service
Our Masterclass Student Q&A Series continues this week, and the question I will tackle is: Q: In the Service Module

Our Masterclass Student Q&A Series continues this week, and the question I will tackle is: Q: In the Service Module
Every team begins with energy, intention, and belief. Over time, that energy can quietly erode—replaced by routine, compliance, and polite
A few years ago, I worked with a CEO whose team had just completed a “world-class” strategy. It was thorough,
I once asked a senior leader how much of his week was spent in meetings. “About sixty percent,” he said.
