
Whose Opinion Counts?
We cannot control what others may choose to think of us. What we can control are our actions, reactions, and

We cannot control what others may choose to think of us. What we can control are our actions, reactions, and
Every organization has a brand promise. Yet the first people who test that promise are not customers—they are employees. Long
I have met wealthy people who climbed the financial ladder only to find it resting on an unstable foundation. They
Leaders often equate having a strong brand with the consumer’s ability to identify marks, methods, and meaning. But how many
