
Secret Sauce: Pour a Little More into Your Service
Our Masterclass Student Q&A Series continues this week, and the question I will tackle is: Q: In the Service Module

Our Masterclass Student Q&A Series continues this week, and the question I will tackle is: Q: In the Service Module
Hybrid work isn’t just logistics — it’s a new social contract. Done right, it can: But success takes more than
People meet change with two feelings: excitement and dread. Excitement, because change brings opportunity. Dread, because it exposes our gaps.
Most organizations build workforce plans around headcount and budgets. Winning ones build around intention. In the GenAI era, your edge won’t come