An 89-year old Pennsylvanian was snowed-in around the holidays. His daughter was worried that he wasn’t going to have enough food to last the inclement weather. The daughter called many shops located in the area trying to find one who would deliver. She finally learned that Trader Joe’s, who normally do not deliver, agreed to do so in this special instance. They not only took the order but also suggested other items that might fit the elderly man’s special low-sodium diet.
Upon ordering approximately $50 worth of food to be delivered, the Trader Joe’s employee informed the daughter she didn’t need to pay for it, and to have a Merry Christmas.
The food was delivered within 30 minutes of the phone call, and the holidays were saved for one elderly man and his family. (Reddit)
Trader Joe’s employee turned an ordinary order into an extraordinary experience for the customer by seizing an opportunity to do more than what was required within the call duty!